Refund policy
Returns Policy
Rusty Egan Merch Store
At Rusty Egan Merch Store, we take pride in the quality of our merchandise and want you to shop with complete confidence.
Your Right to Return
In accordance with the UK Consumer Contracts Regulations, you have the right to return your order within 14 days of receiving your items, should you change your mind.
Eligibility for Returns
To qualify for a return, items must:
• Be unused, unworn, and in original condition
• Be returned with original packaging and tags, where applicable
• Be accompanied by proof of purchase
We reserve the right to refuse returns that do not meet these conditions.
Refunds
Once your return has been received and carefully inspected, we will notify you of the outcome.
• Approved returns will be refunded in full for the item(s), minus the original shipping cost
• Refunds are issued to the original payment method used at checkout
• Please allow several business days for your bank or payment provider to process the refund
Shipping Costs
• Original shipping charges are non-refundable
• Customers are responsible for return shipping costs
• We recommend using a tracked service, as we cannot accept responsibility for items lost in transit.
Faulty or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us promptly. We will arrange a replacement or full refund, including shipping costs, where applicable.
How to Request a Return
To begin the returns process, please contact us within 14 days of delivery at:
arockswear@gmail.com
Include your order number and reason for return so we can assist you swiftly.